I suppose it was inevitable to contact Blue Apron Customer Service at some point regarding a messed-up order.
It just happened to be this order.
I’ve gotten a box with a missing ingredient before. It wasn’t a huge deal. They forgot to throw in a sprig of parsley or something; nothing that critical to the fundamentals of the recipe. I also avoid anything that could be interpreted as complaining at all costs. But, in last night’s dinner, we only received 3 of the 4 catfish fillets. Yeah, so that needed to be brought to their attention anyway.
The gist of my initial contact went something like:
“Hey! I think your service is super awesome! Just thought you should know, we were missing one of our fishes! Could we perhaps get a partial credit or something? WRITE BACK, THX!! ❤ :D!”
Customer Service responded to my e-mail in under 24 hours. The gist of theirs went something like:
“OMG! So sorry! Yes, you were supposed to have 4 fish. Here is refund for dinner!”
So, they tacked on a credit for the full-price of the meal which will apply to our next charged box. Sweet! Good customer service goes a LONG way in my book.
Not sure I have much to add about this. My Awesome Eater half-ate hers and Picky Eater didn’t really touch it beyond a couple bites of couscous. I pretty much ate the yogurt sauce before it was even brought to the table. Feel free to leave a comment on this or any other recipe write ups I’ve done. I still have the cards if you need any questions answered about them. Now I’m off to enjoy a sunny, 3-day weekend.